Systems Management - At OCSL we’ve been supporting our clients’ vital systems for over 25 years. What make us different is that we look past standardised products to identify how to keep your systems running smoothly and then we optimise them.

Our relationship with technology leaders, such as Microsoft and HPE is close.  So our systems knowledge is second to none. From servers and storage to switches and firewalls.  From patches to root cause analysis.  We make sure downtime is kept to a minimum. And with full ISO accreditation, our experts are continuously building to the highest technical and best practice standards. That’s why so many of our clients feel confident leaving their systems management in our expert hands.  

Optimising performance

Keeping systems running is one thing. Making sure they run at their optimum is another.  With our trend analysis we quickly identify improvements to drive up performance and increase security.   Our root cause analysis helps get to the bottom of persistent problems quicker. And when incidents do occur, our ITIL process is followed to the letter. Incidents are swiftly resolved and knowledge banked for future reference.

We required a partner that could offer agility and flexibility while bringing time, cost and quality into the equation.

Director

of Account & ITO Delivery

Global Aerospace Client

Technical details

24x7x365 Incident handling, support & administration for:

  • Managed Server OS
  • Desktop operating systems
  • Database engine & DBA
  • Enterprise Apps (Email, SharePoint)
  • Storage Area Networks
  • Storage arrays
  • Routers, firewalls & switches

Support includes:

  • Proactive patching
  • Backup management & reporting
  • Change management
  • Trend analysis
  • Root cause analysis
  • Periodic service delivery review
  • ITIL compliant