IT support services feels a lot like insurance. It’s not needed until something goes wrong or breaks. And yet, if your business has a large IT estate you could have a number of different suppliers covering lots of different equipment. Which can impact on your time, resources and ability to easily deal with issues as and when they arise.

At OCSL we make your IT Support simpler and less time-consuming. So your IT team can get on with supporting your business. Our support does not stop with the product but covers your whole IT environment. And is built on 25 years of experience and know-how.

We’ll manage your multi-vendor support relationships and SLAs under one contract. We’ll cut the time you spend reviewing and assessing current vendor relationships and support agreements. We’ll do that for you so you don’t have to. Replacing many hours with many different people to a single review of your managed contract with us.

A better answer

We begin by auditing your existing IT estate and support. Who it is with, what is it for, what is the current contract and service level, and what schedule does it run to. We share our analysis and insight with you. Working together we craft a fully customised support environment and contract that is right for you and your business.

Our contract management expertise means we run all your IT support under a single contract. To manage all your multiple vendors and their associated Service Level Agreements (SLAs) under one renewal date and one point of contact. Supporting your core business systems either on premise or in our managed cloud.

You choose how long your contract should last – 1, 3 or 5 years. We ensure the contract flexes with your IT estate and business needs.

We had a very short time scale to transition our core infrastructure to a Managed Service. It was the agility and confidence OCSL demonstrated that validated our decision.

Ryan Jenkin

Group Head of IS Infrastructure

Morgan Sindall

At a glance

  • Audit – to review existing IT estate, support environment and business requirements.
  • Assessment & insights – expert consultancy to recommend right solution for business in short and long term.
  • Contract management – single contract, single renewal date, one point of contact for all issues.
  • Heritage – over 25 years’ experience providing support services via dedicated account management team.
  • Worldwide delivery – experts in delivering support management globally.
  • 24/7 support – via phone or email depending on your needs.