This IT services & software company faced a challenge many U.S-based technology companies face - how to effectively service international customers? Several of its customers conduct business outside of the U.S, but to tap into that market, the company needed to overcome logistical roadblocks.

They asked, “How can we effectively deliver IT solutions overseas? How can we ensure customer satisfaction without being onsite?” For them to cost-effectively meet those international requirements, they needed a partner outside of the U.S.A who could be trusted to deliver IT solutions across Europe, Asia, Africa and Australia. They asked OCSL to become their trusted international delivery partner.

 

A fresh perspective
OCSL has now worked with this partner for over three years in a mutually beneficial relationship. With our skills and expertise, they can now easily support their domestic customers internationally. And equally, OCSL’s own customers  benefit from this partner’s solution delivery & implementation expertise in the U.S.A.

 

A better answer
From cloud strategy to hardware migration to network implementation, OCSL has provided their customers with innovative solutions to solve significant business challenges. In turn, this has helped win new customers and expand business within existing accounts.

 

Outcomes

  • High customer satisfaction
  • Flawless service delivery
  • Expanded customer relationships 

 

“OCSL is a full-service provider with impressive skills, innovative thinking, and outstanding service. We are extremely pleased to partner with OCSL.”

 

Speak to our International IT Services Team

 

Our partnership with OCSL has allowed us to extend our relationships with our customers when they have international requirements. OCSL has delivered flawlessly

Information Systems & Technology

Business Development Manager

IT Services & Software Giant in the USA

Case Study International IT Services - at a glance

Goal 
Expand International capabilities

Our services

  • Hardware & software services
  • Project services
  • Global multi-platform support

 

Technology Overview

Hardware services 
including servers, storage and networking

Project services
including project delivery, flexible resourcing & outsourcing

Global multi-platform support: 

  • Hardware - HPE, Cisco, IBM, Lenovo, EMC, Pure Storage
  • Software - Microsoft, VMware, Citrix, Veeam and Oracle