This IT services & software company faced a challenge many U.S-based technology companies face - how to effectively service international customers? Several of its customers conduct business outside of the U.S, but to tap into that market, the company needed to overcome logistical roadblocks.
They asked, “How can we effectively deliver IT solutions overseas? How can we ensure customer satisfaction without being onsite?” For them to cost-effectively meet those international requirements, they needed a partner outside of the U.S.A who could be trusted to deliver IT solutions across Europe, Asia, Africa and Australia. They asked OCSL to become their trusted international delivery partner.
A fresh perspective
OCSL has now worked with this partner for over three years in a mutually beneficial relationship. With our skills and expertise, they can now easily support their domestic customers internationally. And equally, OCSL’s own customers benefit from this partner’s solution delivery & implementation expertise in the U.S.A.
A better answer
From cloud strategy to hardware migration to network implementation, OCSL has provided their customers with innovative solutions to solve significant business challenges. In turn, this has helped win new customers and expand business within existing accounts.
- High customer satisfaction
- Flawless service delivery
- Expanded customer relationships
“OCSL is a full-service provider with impressive skills, innovative thinking, and outstanding service. We are extremely pleased to partner with OCSL.”
Our partnership with OCSL has allowed us to extend our relationships with our customers when they have international requirements. OCSL has delivered flawlessly
Information Systems & Technology
Business Development Manager
IT Services & Software Giant in the USA
Case Study International IT Services - at a glance
Expand International capabilities
- Hardware & software services
- Project services
- Global multi-platform support
including servers, storage and networking
including project delivery, flexible resourcing & outsourcing
Global multi-platform support:
- Hardware - HPE, Cisco, IBM, Lenovo, EMC, Pure Storage
- Software - Microsoft, VMware, Citrix, Veeam and Oracle