Proactive 24

All the services offered with SupportPlus 24, plus account management to help stabilise your IT environment, anticipate and implement change and provide access to a wider range of HP technical resources.
Fast reactive recovery - 2-hour response time for software issues and 4-hour onsite response time for hardware issue resolution.
Quarterly onsite support planning meetings.
Quarterly activity reviews.
Annual system health check.
Remote monitoring for event notification.

Clients