Critical service

The most comprehensive of the CarePack Enterprise Services, Critical Service provides the right combination of proactive and reactive services to maximise availability and performance onsite. Fewer interruptions and less downtime are assured, as you get a dedicated mission-critical phone number for problem resolution and an engineer is dispatched immediately to deal with critical hardware problems.

Account management.
Preventative maintenance.
Change management.
6-hour response time for onsite hardware repairs 24x7.
Software technical assistance by phone.
Software updates.

Clients