Proactive Care
Proactive Care Services provides an additional level of support for organisations managing complex IT environments. Geared for converged, virtualised and cloud-based environments, Proactive Care Services features remote and onsite support, proactive scans and reports.
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Aligned UK based Technical Account Manager (TAM)
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Access to the HP Advanced Solution Centre
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Collaborative Call management with ISV’s
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Quarterly Incident Report
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Twice a year Proactive Scan Report
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Twice a year Platform Revision Management
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Follow up Operational & Technical Advice
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Next Business Day, 24*7 4hour response and 6hr Call to Fix support SLAs available
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24x7 2hr response Software phone response
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24 hours a day, 7 days a week remote monitoring & support
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Accelerated escalation management
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Assistance with installation of Insight Remote Support Advanced (HPs Remote Support Toolset)
An optional feature is "Personalised Support"
The Personalised Option Includes:
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• Assigned Account Support Manager
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• Operational & Technical Advice
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• On-site 1/2ly Support Reviews
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• Annual Personalised Support Plan
• Personalised Escalation Management