Proactive 24
-
All the services offered with SupportPlus 24, plus account management to help stabilise your IT environment, anticipate and implement change and provide access to a wider range of HP technical resources.
-
Fast reactive recovery - 2-hour response time for software issues and 4-hour onsite response time for hardware issue resolution.
-
Quarterly onsite support planning meetings.
-
Quarterly activity reviews.
-
Annual system health check.
-
Remote monitoring for event notification.