Managed Services

• Trending – we employ software to monitor partial or whole aspects of your storage environment. Tuning software generates reports from host to the spindle providing in-depth analysis
• Proactive maintenance – we manage host bus adapter firmware and microcode upgrades, compatibility checks and the reclamation of old storage all whilst maintaining up to date documentation for your environment
• Significant cost savings – we remove headcount constraints by supplying a team of certified experts, so you can eliminate resource or skill set gaps
• Adherence to service levels – we help you define and meet service level agreements and objectives
• Instant support for business changes – we provide additional resources or service level increases instantly without the need for recruitment time

• Real time monitoring and alerting – we provide proactive monitoring to help you realise performance excellence by continuously monitoring resources from the application to the storage system
• Reporting – we supply customised recommendation reports, which provide guidance on specific aspects of your storage system, such as bottlenecks or future storage management capacity requirements
• Provisioning – we offer fully managed storage provisioning
• Effective utilisation – we ensure that the storage platform in which you’ve invested is being used efficiently and to the maximum utilisation levels. We also ensure that storage provisioning is professionally managed to the highest standards

Customers receive quarterly, comprehensive reports including:

• System level status and performance
• Notification and event summary
• Configuration and preventative recommendations
• Proactive maintenance summary

Download the Management Service Guide here